Performance in People was established in the year 2000. Over the last 10 years we have grown to over 80 Head Office staff and more than 35,000 mystery shoppers and assessors.

We are proud to be recognised as the UK’s leading customer service consultancy and mystery shopping company, representing some of the world’s leading brands.

At Performance in People we recognise that we are ourselves in the business of customer service. We go to any lengths to ensure that we practise what we preach.